Terms and Conditions

Our T&Cs are important, if there is anything that isn’t clear please do not hesitate to contact us at retroridesofnorfolk@gmail.com. In order to make a confirmed booking you will need to agree and sign a copy of our T&C.

When placing a booking to hire one of our cars you will be agreeing to and accepting these T&C.s Should these T&C be amended between the date of booking and the date of hire then you will be; notified of the changes and given seven days in which to accept or reject the changes and if you don’t want to accept the changes then provided you notify us of this in writing (email is fine) you are free to cancel and to receive a full refund.


The Parties.

For the purpose of this form. “We” or “Us” being Retro Rides of Norfolk Limited “Hirer” or “Client” or “You” being the person paying for the vehicle hire “Driver” or “Authorised driver” being those persons authorised and insured to drive.

The Car.

The Car is the passenger car or experience booked and confirmed on the Hire Contract identified by means of its’ make, model and registration number.

We are committed to providing you with car you select and for the desired date/s. There may be circumstances beyond our control whereby we are unable to do this; for example, if the car you have booked is involved in an accident and isn’t roadworthy. In such circumstances we will notify you as soon as is reasonably practicable and offer you the following: an alternative car, alternative dates or a full refund. Our liability to you in respect of being unable to provide you with the selected car is limited to the price paid; we do not accept liability for any consequential costs or losses.


The Hire Period.

This is the period shown in the agreement. You must return the vehicle within this period as your insurance is only valid for the agreed rental period. Failure to return in this period will also be charged at the advertised rates for the extended time.


The hire period will include an induction to the car and to familiarise the hirer with the operation of the car.



Your driving licence must be produced each and every time you hire a vehicle from us. In addition, you must produce two further means of identification, which must include a utilities bill to you at your present address or an official letter to you at your present address. You will also be required to leave a telephone number where you can be contacted either during the day or evening.


DVLA Check Service.

As an integral part of us hiring you one of our cars you agree to provide us with a code from the DVLA in order that we or our insurers’ can verify your driving licence details. This can be obtained at www.gov.uk>check driving licence.


Drivers & Use of the Car.

Only those named on the Hire Contract and approved to drive by our insurer have our consent to drive the car. Use of the car by the Hirer and any authorised drivers is limited to social, domestic and pleasure purposes and not for commuting to work. It is the Hirer’s responsibility to make sure that these requirements are observed. The car must not be used for; any form of business use, hire or reward, carrying goods of any description, carrying or conveying more passengers than designed for, towing, any motorsport, track days, driving tuition or any illegal purpose. The car cannot be taken outside of the United Kingdom.


Driving Licence:

All drivers must be in possession of a current, full valid driving licence. UK Licence holders, with the new style driving licence MUST produce both the photo card and the paper counterpart if applicable. Drivers with foreign driving licences must present their own national licence, plus an International Driving Permit (IDP) if a non- EU, EEA resident. All other drivers may drive in the UK for up to one year from commencement of residency in accordance with the current DVLA restrictions. Sight of their Passport is required for proof of entry. Copies of this information have to be taken and will be kept on a secure storage device for 3 years in accordance with our insurer’s terms and conditions and the law.


Insurance Requirements

The full particulars of us providing you with fully comprehensive insurance in order to drive one of our cars are set out on the insurance proposal form which we will go through with you in advance. In general, you must be aged between 25 and 75, held a full licence for a minimum of two years, not more than 6 penalty points and not more than one claim within the past three years. You will need to be able to certify that you are physically and mentally fit to drive and operate the car and have no DVLA medical conditions; should you have any concerns or are not absolutely sure please get in contact with us before booking.


When you sign the Hire Contract you will be confirming (amongst other things) that the details you have provided on the insurance proposal form and true and correct. If, after you sign and return the insurance proposal form to us there are any changes that you should reasonably notify us of, for example, new additional penalty points or a medical condition then please contact us immediately.


Should you fail to disclose a material fact that you ought to have disclosed either to us or our insurer you expressly agree to be liable for all losses and or damages incurred or sustained by us in respect of you hiring of a car from us and to indemnify us in full for all such loss and or damages.


We want all clients to enjoy the car but also to look after and respect it during the hire period. There is no collision damage waiver facility available and by hiring the car you expressly agree that you have not taken out any such policy in respect of the car hired by you. A security deposit will be taken out before your hire begins to cover the insurance excess and or damages. In the event no potential claim, claim, loss or damage occurs this will be refunded.

Your security deposit will be taken as pre-authorisation from your credit or debit card; without this we are unable to release any car to you. If you require further information on pre-authorisation, please don’t hesitate to contact us.


Obligations of the Hirer / driver

Please be aware that any damage caused by others which cannot be claimed will be your responsibility-park carefully and drive carefully.

Damage caused by using incorrect fuel is your responsibility and will be chargeable.

Damage caused by carelessness- e.g., hitting speed bumps or kerbs will be chargeable.

If any fault develops on the vehicle during the hire, then we must be notified immediately. Continuing to drive when a fault has been identified and not reported will be your responsibility.

Vehicles may not be used to tow other vehicles; to exceed official speed limits, or for use on race or rally track events.

You must look after the vehicle and the keys to the vehicle. Lost keys will be charged.


Vehicles must be returned fuelled to the agreed fuel reading on collection. Otherwise beside the cost of fuel a refuelling fee of 25 GBP will be charged. In case of refuelling with lower or wrong fuel quality, we charge a fee for the draining and refilling. Please note that a receipt for the refilled fuel will be required to prove the correct fuel used.

All our vehicles are and have to be fuelled with super unleaded.


You must always lock the vehicle when you are not using it, and use any security device fitted to or supplied with the vehicle.

You must always protect the vehicle against bad weather, which can cause liable damage such as fitting the roof whilst parked.

You must make sure that you use the correct fuel, as you are responsible for any resultant damage and will be charged..

You must not sell, rent or dispose of the vehicle or any of its parts.

You must not give anyone any legal rights over the vehicle.

You must not let anyone work on the vehicle without our permission. If we do give you permission, we will only recompense you if you have a receipt for the work done.

You must let us know as soon as you become aware of a fault in the vehicle. Failure to do this may result in further charges due to damage caused by negligence and will negate any refund.



The price paid for the hire of the car includes; fully comprehensive insurance for all authorised drivers, fuel as provided at the start of hire, breakdown cover with the RAC and the agreed mileage. Excess mileage is charged at the rate for the specific car hired as published on our website and will be charged to the card details you provide at the time of booking.


When you make a booking with us to hire a car, we will send you (normally by email) a Booking Confirmation form which will confirm the full details of your booking but in particular; the date, place and time of car pick up, the period of car hire, full details of the car you have reserved and the agreed cost.


Our responsibilities

We have maintained the vehicle to a high standard and to, as a minimum, the manufacturer’s recommended standard. We perform a pre-hire check and can assure that a vehicle is roadworthy and suitable for renting at the start of the rental period. However any car can develop a fault at any time no matter how much preventative maintenance and preparation we do. It is with this anticipation that you must allow for the fact that a fault may arise during your hire period that we are not responsible for.

Losses are foreseeable where you and we could contemplate them at the time the vehicle is rented. We are not responsible for

indirect losses which happen as a side effect of the main loss or damage and which are not foreseeable by you and us (such as loss of profits or loss of opportunity).

If a vehicle breaks down we will endeavour to get you back on the road within good time. If this is not possible we are obliged to offer and deliver an agreed replacement vehicle to you within 3 hours of your notification and to recover the faulty vehicle free of charge. This vehicle may not be the same type but will be of a classic nature. We are not obliged to offer refunds in the event of breakdown if the car is fixed in good time or a replacement is offered and/or supplied within 3 hours of you notifying us of a terminal break down.


Car Hire Start.

Before a car can be released to the you the Hirer you will be required to confirm the details on the Hire Contract by means of your signature. We will take a copy of your driving licence (both parts where appropriate) and of a secondary proof of address dated within three months of the hire date. We will accompany you to inspect the car (both inside and out) to record any pre-existing damage.


Driving a classic car whilst immense fun is probably a world away from your daily driver. It’s important that you are familiarised with the controls, operation and any particular characteristics of the car hired. We will perform familiarisation checks with you and accompany you on a short test drive.


Car Hire End.

When you return the car to us it will be inspected for any damage sustained during the hire period. If any damage has been sustained during the hire period it will be recorded and you will be provided with a copy. The remaining fuel level will be noted by reference to the fuel gauge and any shortfall from the quantity of fuel originally supplied will be charged for. The mileage on the odometer will be recorded and any mileage in excess of the inclusive mileage allowed will be charged at the rate published for that particular car on our website.


The car can only be returned to us outside of our normal business hours by prior written agreement. Notwithstanding that, you agree to remain solely liable for the car whilst it remains in your care, custody and control during any out or hours period until it’s returned to us.


Please take care to check that you haven’t left any of your or any passengers’ personal belongings in the car when you return it to us. All contents such as accessories, maps, handbooks, spares, tools etc. must be returned with the car, not least for the benefit of the next client.

If you do not bring the vehicle back on time you are breaking the conditions of this agreement. We will charge a further £50 per hour if the vehicle runs over the agreed hire period. This charge will continue for every hour thereafter.

You will have to pay for reasonable costs of repair if:

We have to pay extra costs to return the vehicle to its condition when the pre-rental inspection was carried out (for example, if extra valeting time or special material or equipment is needed to restore the vehicle to its pre-rental condition).

If the car is returned with an unacceptable state of cleanliness to the interior and/or exterior we will charge you a set £75 valeting charge which will be automatically deducted from your card.

If the vehicle has been damaged whilst in your care and does not warrant an insurance claim, we will use the pre-authorisation amount to fund the repair to the vehicle and charge above that if necessary. You will be liable for any fines incurred during your hire as well as additional court costs and administrations fees such as, but not limited to, receiving a parking ticket, speeding fines, congestion charge, dart charge and ULEZ charges.


During the hire period you are responsible for all fines and costs however arising for parking, traffic or other offences together with any court costs including but not limited to the release of the car from impounded storage or immobilisation. You must pay the relevant authority or body in full the amount of any fine, cost or charge.


If we receive an official notification from a competent authority with jurisdiction in respect of an alleged offence or contravention then as the registered keeper of the car we will disclose your details to them. Such disclosure is permitted by law.


If you are involved in an accident then the priority is your safety and that of any passengers; if medical / emergency help is required then call 999 immediately. If you are involved in an accident or the car is stolen then telephone us a matter of urgency. In the event of an accident, you must not accept any liability whatsoever and follow the procedure in the car’s information pack. In the event the car is stolen you must report the theft to the police immediately and obtain a crime reference number.


You may leave your car at your own risk, at our premises for the duration of the hire period.

Damage to the car.

It is your responsibility to return the car to us in the same condition it was in at the start of the hire period. If the car is damaged during the hire period the pre-authorised security deposit will be claimed in full. Where the cost of repairing the damage is less than the security damage you will be refunded the difference once the repairs have been made. We will do our utmost to ensure that repairs to damage are performed as though time is of the essence however if replacement parts are required we cannot be held responsible for any delay experienced.


Being from the era they are, some of our cars sit low and this must be taken into account when driving. You are liable for any damage resulting from speed bumps, kerbs, low branches, overhanging hedges, and similar avoidable risks. You are liable for the cost of repairing damage incurred during the hire period or which wasn’t evident and recorded on the car condition report before departure but is evident upon the car’s return to us whether you were at fault or not. In the event that you return the car to us in a condition that requires extra valeting time, special materials or equipment to put the car into its pre-hire condition you are liable for the payment of these costs.


In assessing damage to paint or bodywork, if the damage lies within a circle of 2cm diameter e.g., a stone chip then you will not be liable for the repair costs. In all other circumstances, you are liable for the costs of repairing damage to the car.


Where we reasonably consider that you have or have allowed the car to be driven recklessly, dangerously, inappropriately or in a manner inconsistent with the intended use of this classic car hire you are liable to us for the full costs of repairs to the car and any associated transportation cost incurred irrespective of the amount of the security deposit paid. You are liable for all mechanical damage to the car due to you operating it in an inappropriate manner, failing to stop driving the car when a mechanical fault develops or using the incorrect fuel or grade of fuel. The costs for these will only be payable once the damage has been independently assessed.


The Weather.

If, in our opinion the forecast weather conditions are adverse and could place you or the car at risk we will contact you to discuss either an alternative date or cancelling the booking and refunding you all sums paid. A booking cannot be cancelled or rearranged due to “inclement” weather rather than adverse weather.


During your hire of the car, you are responsible for putting the roof back on it the case of any rain.



To cancel your booking. The following sets out your contractual rights to cancelling your booking with us.


If the start of your hire period is more than 28 days from the date of booking you may cancel your booking within 7 days of making your booking and receive a full refund less an administration fee of £50.00 or

If you cancel your booking between 28 and 15 days before the start of the hire period you will be entitled to a refund of 50% or

If you cancel your booking within 14 days of the start of the agreed hire period then no refund will be made.

If you wish to cancel your booking this must be by means of email to us at




We work out charges using our current price list.

You will pay the following charges:

The rental and any other charges we work out according to the agreement;

Any charge for loss or damage due to you not keeping to your responsibilities;

A refuelling service charge of £25 plus the fuel if you have used and not replaced the quantity of fuel that we supplied at the start of the original rental. The charge will be based on the current fuel rates;

All fines and court costs for parking, traffic, or other offences (including any costs which arise if the vehicle is

clamped). You must pay the appropriate authority any fines and costs if and when the authority demands this payment. If you do not, you will be responsible to pay our administration charges, which arise when we deal with these matters on your behalf;

A loss-of-income charge, when we demand it, if we cannot rent out the vehicle because it needs to be repaired or it is a write-off (can’t be repaired);

Any published rates for delivering and collecting the vehicle;

Any vehicle excess

Interest which we will add every day to any amount you do not pay us on time, at the rate of 5% a year above the

base lending rate of Barclays Bank PLC; and

Value Added Tax and all other taxes on any of the charges listed above, as appropriate.

Miles are capped at 100 miles per 24 hr period and will be charged at £1.50 per mile in excess of that limit.

You are responsible for all charges, even if you have asked someone else to be responsible for them.

we will not offer any form of refund or be obliged to offer a replacement vehicle due to an accident, late vehicle collection, early vehicle return, weather or act of God except in the case of a breakdown whereby an agreed suitable replacement vehicle could not be supplied within 3 hours of the reported incident.

Your pre-authorisation total will be retained in case of an incident. This will be used to cover any costs incurred by Retro rides of Norfolk inclusive of the insurance excess.

If you wish to cancel your booking for any reason at all you will forfeit your deposit. If you choose to cancel your booking or you do not complete your booking you will also be charged the percentage of the total booking shown relative to our set timescale below:


More than 2 months – Deposit retained

Within 2 months – 50%

Within 6 weeks – 75%

Within 4 weeks – 100%



Our total liability to you in contract or tort or otherwise howsoever arising under this contract shall be limited to the total sum payable by you to us as set out in the hire contract. We cannot be held responsible for any consequential loss whether direct or indirect caused by any event making the car unavailable. This includes but is not limited to; breakdown, accident (however arising), adverse weather (either existing on or forecast for the start date) making driving unsafe or potentially unsafe.


We will not be liable for any failure to perform or delay in performance of any our obligations caused by an event/s which are either unforeseeable and or beyond our reasonable control.


Nothing in these terms and conditions shall limit or exclude our liability for death or personal injury caused by our negligence or any other liability that cannot legally be excluded.


Car hire booking agreements are contracts subject to English law and subject to the exclusive jurisdiction of the courts of England and Wales.